Terms of Use

01 Acceptance

These Terms of Use (“Terms”) are an agreement between you and Yurii Stetsura, operator of the Vireo app (“we”, “Vireo”). By creating an account or using the app, you confirm that you have read and accept these Terms and the Privacy Policy. If you do not agree, do not use the service.

02 What Vireo is

Vireo is a mobile app and web cabinet that help a coach — a nutritionist, a trainer or another specialist (the "coach") — manage their clients, and help a client log nutrition, weight, water and activity, receive a meal plan, and communicate with their coach. Vireo is a software tool, not a medical, dietetic, or advisory service.

03 Who may use it

• You must be at least 18 years old.
• You must have the legal capacity to enter into this agreement.
• You agree to provide truthful data and keep it up to date.

04 Your account

• An account is required; you are responsible for keeping your password secret.
• You are responsible for all activity under your account.
• Notify us immediately if you notice unauthorized access.
• One account is intended for one person; do not share access with third parties.

05 Coach and client

Vireo only connects a coach and a client and provides tools for their work together.

• Advice, meal plans and recommendations are provided by the coach, not by Vireo. We do not review or endorse their content and are not responsible for it.
• Vireo is not a party to the relationship between coach and client (including any payment for their services outside the app).
• Information about a coach’s qualifications is provided by them. We may verify a coach’s identity but do not guarantee their professional suitability.

06 Medical disclaimer

Vireo is not a medical device and is not intended to diagnose, treat, or prevent any disease. Information in the app is general and for reference only and does not replace advice from a doctor or other qualified health professional.

• Consult a doctor before making significant changes to your diet or physical activity, especially if you have a medical condition, are pregnant, or take medication.
• In an emergency, contact emergency services, not the app.
• You rely on any recommendations at your own discretion and risk.

07 Acceptable use

When using Vireo, you agree not to:

Specifically about what other people can see — reviews, a coach's replies, messages: we have no tolerance for abusive, demeaning or threatening content, or for harassment of any kind. We remove such content, and we may restrict or terminate the author's account — with no refund where a paid subscription is involved.

If you come across it, write to support@vireo.coach; reports of objectionable content are handled as fast as we can, normally within 24 hours. If it concerns your coach, you can disconnect from them in the app at any time — their access to your data ends immediately.

08 Your content

The data you enter (diary, metrics, messages, reviews) remains yours. You grant us a limited licence to store and process it solely to provide the service to you (show your progress, share with your coach, etc.), as described in the Privacy Policy.

You are responsible for the lawfulness of the content you enter and confirm that you have the right to submit it. Content that breaches section 7 may be removed without notice.

09 Service availability

• We aim to keep the service running continuously but cannot guarantee it: the app and the cabinet may contain bugs, change, or be temporarily unavailable — including during maintenance. This does not extend to paid subscriptions in the cabinet: those are provided in full, and payment and refunds are governed by section 10.
• We back up data regularly, but we still recommend keeping your own copy of important documents (lab result files, for instance).
• We may add, change, or remove features without notice.

10 Payment and subscription

Vireo is free for clients. Paid plans apply only to coaches and to sports clubs that pay for their trainers' seats. A coach without a subscription is on the free plan with its limits (including one active client); the full list and current prices are on the pricing page and on the pricing page in the cabinet at the time of purchase.

10.1. How the subscription works

• A subscription is paid in advance for a period — a month or a year — and renews automatically for the same period until you cancel it. The charge is taken on the day the paid period ends, from the card you provided at checkout.
• Payment is made on the secure page of the acquiring bank (JSC Universal Bank, monobank). We never receive or store your card details. The payment document is issued by the bank.
• Prices are in Ukrainian hryvnia. We may change prices with at least 30 days' notice; a new price applies to an existing subscription only after your explicit consent at a new checkout — until then you keep paying the amount you agreed to.

10.2. Cancellation and refunds

• You can cancel at any time in your account settings. After cancellation, paid features stay available until the end of the period already paid for, then the account moves to the free plan; the amount already paid for the current period is not refunded.
• When you switch plans before the period ends, the unused days of the previous plan are refunded automatically, pro rata, to the same card.
• If a renewal charge fails, we will notify you and keep your access for 5 days so you can update your payment method. After that, if your number of clients exceeds the free plan's limit, access to the workspace is suspended until payment is restored; your clients' data is not deleted.
• In other cases, refund requests are reviewed individually — write to support@vireo.coach within 14 days of the charge.

10.3. Payment by a sports club

If your coach seat is paid for by a sports club, the payment terms are set by the agreement between Vireo and the club. Your access under that seat lasts as long as the club's agreement does; when it ends, we will notify you and keep your access for another 7 days so you can take out your own subscription. Your clients and data remain yours regardless of the club.

Vireo is not a payment institution; the seller of the service is the app operator named in the "Contacts" section.

11 Intellectual property

The Vireo name, logo, design, and software are owned by us and protected by law. These Terms grant you no rights in the brand or code other than the right to use the app for its intended purpose.

12 Disclaimer of warranties

The service is provided “as is” and “as available”, without warranties of any kind. We do not warrant that the service will be uninterrupted, error-free, or that its results will meet your expectations, to the extent permitted by law.

13 Limitation of liability

To the maximum extent permitted by law, Vireo is not liable for indirect, incidental, or consequential damages, or loss of data or profit arising from your use of, or inability to use, the service. Nothing in these Terms limits liability that cannot be limited by law.

14 Suspension and termination

• You may stop using the service and delete your account at any time in the app settings.
• We may suspend or close an account in case of a breach of these Terms, abuse, or legal requirement.
• After termination, we process your data in accordance with the Privacy Policy.

15 Changes to these terms

We may update these Terms. We will announce material changes in the app or by email. Continued use after the changes take effect means you accept them.

16 Governing law

These Terms are governed by the law of Ukraine. Disputes are resolved through negotiation and, failing agreement, in the courts of competent jurisdiction as established by law. If you are a consumer in the EU, you also retain the rights granted by the mandatory rules of your country of residence.